Privacy Policy
Last updated: February 1, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, and payment information when you create an account or subscribe to our services. We also collect usage data automatically, including your IP address, browser type, pages visited, and interactions with our Service. If you use our mobile app, we may collect device information and push notification tokens.
2. How We Use Your Information
We use your information to: provide and improve our services; send you appointment notifications and booking confirmations; process payments; communicate with you about your account; send service-related announcements; analyse usage patterns to improve user experience; and comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We may share your information with: payment processors (Stripe) to process transactions; email service providers to deliver notifications; analytics providers to help us understand usage; and law enforcement if required by law. All third-party providers are contractually obligated to protect your data.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, secure payment processing through Stripe, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies and similar technologies to provide and improve our Service. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
6. Your Rights
Depending on your location, you may have rights regarding your personal information, including: the right to access your data; the right to correct inaccurate data; the right to delete your data; the right to data portability; and the right to object to processing. To exercise any of these rights, contact us at support@jetvisa.eu.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your data within 30 days, except where we are required by law to retain it for a longer period.
8. International Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
9. Children's Privacy
Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify you via email or through the Service. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at support@jetvisa.eu or write to Kebapp FZE, Dubai, United Arab Emirates.